Help
Replacement Policy
What we can replace, what we cannot, and exactly what to send us if something arrives damaged.
We check every order before it leaves us. If your product reaches you damaged, or has a genuine manufacturing or fulfilment issue, we will help you with a replacement.
Please read this before ordering
DIRE VULF does not offer general returns. A replacement is arranged only for eligible damaged products or genuine manufacturing and fulfilment issues, and every claim is reviewed before it is approved.
What is not eligible
A replacement is not available simply because:
- you changed your mind
- you selected the wrong size
- you ordered the wrong product
- the fit is not what you expected
Please check the size guide and the garment measurements on the product page before you place your order. Size selection is the customer's responsibility.
If your product arrives damaged
We ask for a continuous unboxing video. It is the one thing that lets us tell transit and fulfilment damage apart from damage that happened later, so please record it before you open the package.
Start recording before you open anything
The package should still be sealed when the video starts.
Show the outer package clearly
Include the shipping label and all sides of the parcel.
Open the package on camera
Keep recording throughout. Do not stop and restart.
Show the product and the damage
Hold the damaged area steady and close enough to see clearly.
Keep the video unedited
One continuous recording, with no cuts or trimming.
Email it to us
Attach the video along with your order number, the email or phone number on the order, and a short description of the issue.
What happens next
Sending a claim does not approve a replacement on its own. We review each one and come back to you with where it stands. If it is eligible, we arrange the replacement from there.
