Frequently asked questions

Email support@direvulf.com with your order number as soon as possible. If the order has not yet been processed we will try to help, but once it is in progress we may not be able to change it.

Check the spam folder of the email address used on the order first. If it is not there, email support@direvulf.com with the phone number or email you ordered with and we will look it up.

Pick your product and size, add it to your bag, and complete checkout. Check the size guide before you confirm.

Measure a piece you already own and wear comfortably, then compare it against the garment measurements on the product page. Those measurements are the most reliable guide we can give you.

Open the Size Guide on the product page and check the garment measurements and fit information before ordering.

Please check the size guide before placing your order. Size selection is the customer's responsibility, and a wrong-size selection is not eligible for replacement.

Delivery usually takes 5–8 days. We take time to properly check and prepare orders before they leave us. Enter your pincode on any product page to see an estimated delivery date.

We perform quality checks before orders leave DIRE VULF. We prefer sending a properly checked product rather than rushing an order out.

Use the Track Order page with the details on your order. If anything looks wrong, email support@direvulf.com with your order number.

Email support@direvulf.com with the amount, the date and time, and the payment reference from your bank or app. We will check it against our records and come back to you.

The payment options available to you are shown at checkout.

COD is available only on selected products where it is enabled. Where it applies, it is shown on that product's page.

COD is enabled per product. If a product page does not show it, COD is not available for that product.

No. Every claim is reviewed first. We will come back to you with where it stands, and if it is eligible we arrange the replacement from there.

Record a continuous unboxing video while opening the package and email it to support@direvulf.com with your order details. Our team will review the issue and assist if it is eligible for replacement.

DIRE VULF does not offer general returns. Replacement is available only for eligible damaged products or genuine manufacturing and fulfilment issues.

It is what lets us tell transit and fulfilment damage apart from damage that happened after delivery. Start recording before the package is opened and keep it in one continuous take.

No. Please check the product's size guide and measurements carefully before ordering. Wrong-size selection is not eligible for replacement.

Follow the care instructions on the product label, and on the product page where they are listed.

We cannot promise a restock for any particular product or size. Email support@direvulf.com with the product link and size and we will tell you what we know.

Use the CREATE YOUR OWN section to explore available customization options.

The same rule applies: replacement is only for products that arrive damaged or have a genuine manufacturing or fulfilment issue. Please check your design and size carefully before you confirm.

Yes. Contact support@direvulf.com with your requirements. Include the products, quantity, preferred sizes, the date you need it by, and any customisation requirements.

Every bulk request is reviewed individually. We will come back to you on what is possible for your quantity, sizes and timeline.

Use the Track Order page with the details on your order. If you cannot find an order, email support@direvulf.com with the phone number or email you used.

It is where we keep a record of our community work — street dogs, feeding, adoption and local support. It is deliberately small and only lists what has actually happened.

Not at the moment. We do not run a monetary donation programme yet and we are not collecting money for causes. If that changes, it will be stated plainly on the Beyond the Pack page.